Frequently Asked Questions
DO YOU HAVE INSURANCE?
That we do, and we would not work without it. We are both licensed and insured to protect your vehicle and our business. All employees are carefully trained and understand the necessity for professionalism.
What is car detailing?
Car detailing is a process where experienced professionals give your vehicle a thorough cleaning, polishing, and waxing to produce a show-quality result. Besides improving your car's appearance, it helps to preserve the resale value of the vehicle.
What is an interior detail?
An Interior Detail is a thorough vacuum, cleanse, and polish of the inside of your vehicle. Click on the link to learn more about the two packages we provide for Interior Detailing.
What is an exterior detail?
An Exterior Detail is a thorough wash and shine of the entire outside of your vehicle. Click on the link to learn more about the two packages we provide for Exterior Detailing.
Are all of your products eco-friendly?
Almost everything we use. Everything from our carpet shampoo to our leather treatment and wax choices, we found top quality products that accomplish the professional touch we require. The environment needs to be preserved for future generations and doing little things like using naturally based products instead of those with harmful synthetic concoctions is just one easy way we can do our part. We even wash our microfibre towels with all natural soap after we are done with our details for the day!
what if I have allergies?
We will work with you to make your detail as personalized as you need. We know how sensitive people can be with fragrances and solutions and never want to accidentally use the wrong product. Just ask and we will accommodate.
Will the use of a clay bar hurt my car?
Absolutely not. Clay bar technology is designed to remove contaminants from the surface of your paint. We use top of the line products and techniques to ensure a beautiful finish. Here is a great video explaining clay bar technology.
100% SATISFACTION GUARANTEE:
We aim for near perfection with our services. If you’re not satisfied with the job we did, please notify us within 24 hours of service completion, and we’ll return and complete the job to your satisfaction.
PREPARATION FOR YOUR APPOINTMENT:
Prior to our arrival we ask that you clean out the interior of your vehicle by removing all your personal belongings from under the seats, cargo area or trunk, and any compartments you would like us to clean. Locked compartments or compartments with personal belongings will not be emptied or cleaned by our detail crew. We do not clean or open the spare tire compartment of vehicles unless you’ve removed your spare tire, tools and any other items in preparation for cleaning.
IF YOU HAVE A DRIVEWAY:
Please park your vehicle in the center of your driveway with enough room to swing the doors wide open.
IF SERVICE WILL TAKE PLACE ON THE STREET CURB:
We ask that you try to park your car in front of your house or apartment building with enough space for us to park either in front or behind your vehicle. We don’t recommend parking your car in front of other people’s house as sometimes the noise generated by our equipment can disturb them.
IF SERVICE WILL TAKE PLACE INSIDE A PARKING GARAGE:
We ask you try to park your car in an empty section of the garage, if possible. If not, we will talk to the building managers to use the wash stations many apartments provide (sometimes this is a better option anyways).
UPON ARRIVAL WE ONLY ASK FOR A FEW MINUTES OF YOUR TIME:
So that we can go over items covered by our service and receive your authorized signature on the work order.
COST OF SERVICE:
Most vehicles pay the advertised price for service, but every vehicle is subject to inspection prior to starting service to identify areas that may need extra work or do not qualify for the advertised price. This will be discussed upon arrival.
Payment by check, cash, or credit/debit is due when service is completed. A $35.00 fee applies to returned checks for reasons stated by the bank.
CANCELLATIONS AND RESCHEDULING:
You’re welcome to cancel or reschedule with at least 24 hours notice. We plan our schedule ahead of time, and our crew depends on the regular income of a full schedule. When you cancel on short notice, we still need to compensate our staff fairly. When we schedule your appointment we reserve that time for you and you alone, and turn other business away. We charge a $65.00 missed appointment fee for late cancellations or late reschedules.
ESTIMATED ARRIVAL TIME:
We’ll give you an estimated window of arrival. Our crew will call you to let you know if they’re significantly off schedule (more than a half hour early or late). While we schedule for travel time, we can’t control traffic conditions, and earlier customer appointments may take more time or less time than scheduled, or be cancelled.
When we service your vehicle we take great precaution in conserving the appearance of your vehicle and the functional operation of all features equipped in your vehicle. Upon arrival we will visually inspect your vehicle for exterior and interior damage. In many cases damage is not noticeable due to the vehicles state prior to detailing. It is your responsibility to point out items that are fragile or are no longer functional. We are not responsible for electrical or mechanical malfunction, scratches, swirl marks, dents, stains, tears in your cloth or leather seats and carpets, cracks or creases in leather seats, or any blemishes that may appear from the process of washing, drying, buffing, and cleaning your vehicle. If you clearly tell us what is wrong but we still managed to have a mishap, we will come to a solution that is fair for both parties.
Please do not ask our staff to:
Use ladders or your car wash supplies as we have carefully chosen the proper equipment and supplies to perform service
Lift or move heavy items
Clean up human or pet waste, blood or bodily fluids
Remove pet waste or urine
Restrain or move an aggressive or barking dog. If your pet is aggressive or uncomfortable with strangers, please restrain her/him before our detailers arrive. Otherwise we may not be able to provide service, and you will be charged a late cancellation fee.